Reference

How hoq777 Handles Your Personal Information

When you open an account with us, we collect only what we need to run your wallet, verify your identity and keep your sessions secure — nothing more.

Account data protectionDANA, OVO, GoPay wallet privacyClear data retention rulesYour right to request deletionIndonesia-region scope

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PRIVACY CONTACT PATHS

Reach Us About Your Privacy

If you want to review, correct or remove information we hold about your account, our support team handles privacy requests directly. You can reach us through live chat inside your account, by email, or through the in-app help section on mobile. We aim to acknowledge your request promptly and work through it as quickly as the verification steps allow.

Team online

Live Chat

Access live chat from within your account dashboard — available directly on the app or desktop browser whenever you are logged in.

Email Support

Send your privacy request by email with your registered account details. Our team will verify your identity before making any changes to your data.

In-App Help

Open the Help section on mobile, select Account and Privacy, then submit your request through the form — no need to leave the app.

DATA HANDLING PRACTICES

How We Protect and Manage Your Account Data

We apply security measures across every layer of your account — from login to withdrawal. SSL encryption covers all data in transit, and access to your account records is restricted to staff with a verified operational need. Cookies track your session state and preferences only; we do not use them to build advertising profiles. Your data is retained for as long as your account is active and for a period after closure as required by applicable regulations in the regions where we operate.

Encryption in Transit Every connection between your device and our servers is encrypted via SSL. This covers your login, your wallet top-up via OVO or DANA, and every page request you make.

Cookie Policy We use session cookies to keep you logged in and preference cookies to remember your settings. We do not use third-party tracking cookies for advertising purposes.

Retention and Deletion Account data is kept while your account is open. After closure, we retain records only as required by applicable regulations. You can request deletion of non-mandatory data through our support team.

Access Control Your GoPay, OVO and DANA wallet identifiers are accessible only through authenticated account sessions. Staff access to personal records is logged and role-restricted.

What This Privacy Policy Covers

hoq777 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

This policy applies to every interaction you have with hoq777 — from the moment you register an account to each time you top up via DANA, OVO or GoPay and every session you open on mobile or desktop. We collect the information you provide directly: your

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name, contact details, and the e-wallet identifiers linked to your account. We also collect technical data automatically — device type, browser, IP address and session timestamps — so we can detect unusual access and keep your account safe. Payment data is handled through our processing partners;
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we do not store full wallet credentials on our own servers. Your data is used strictly for account management, transaction processing, fraud prevention and any communication you have opted into. We do not sell your personal information to third parties. Where we share data with service
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providers, those providers are bound by confidentiality obligations consistent with this policy. Availability of our services depends on local law and is accessible only in eligible regions. If you are accessing from Depok or anywhere else in Indonesia, the same policy and protections apply uniformly to
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your account.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Common Questions About Your Privacy

Below are the questions we hear most often about how your data is handled on this platform — covering what we collect, how long we keep it, and how you can act on your rights as an account holder.

We collect your name, email address, phone number and the e-wallet identifiers you link to your account — such as your DANA or OVO number — along with device and session data generated automatically when you log in.

We share data only with service providers who help us operate the platform — payment processors, identity verification partners and infrastructure providers. All are bound by confidentiality terms. We do not sell your data.

Non-mandatory personal data can be deleted on request after account closure. Certain records — transaction history linked to GoPay, OVO or DANA transfers — are retained for the period required under applicable regulations.

Yes. Submit a data access request through live chat or email with your registered account details. We will verify your identity first, then provide a summary of the personal information we hold.

Open a request via live chat or the in-app Help section under Account and Privacy. After verifying your identity, we will correct inaccurate details or remove data that is no longer required for your account.

We use session cookies to keep you logged in and preference cookies for your settings. You can block cookies through your browser, though some account functions — including wallet top-up flows — may not work correctly without session cookies enabled.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoLegal InfoFAQ InfoGame Rules Hub

How hoq777 Handles Your Personal Information

Reach Us About Your Privacy

Live Chat

Email Support

In-App Help

How We Protect and Manage Your Account Data

Common Questions About Your Privacy

01 What personal data does hoq777 collect when I register?

02 Does hoq777 share my data with third parties?

03 How long is my account information kept after I close my account?

04 Can I request a copy of the data you hold on me?

05 How do I ask hoq777 to correct or delete my personal information?

06 Does hoq777 use cookies, and can I control them?

Privacy Policy

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